Effective Date: January 1, 2026
At Anasa, every reservation is carefully prepared for your arrival. Because we offer a limited number of accommodations, cancellations can be difficult to refill on short notice. This policy allows us to be fair to both our guests and our business.
Guest-Initiated Cancellations
All guest-initiated cancellations that qualify for a refund or future stay credit are subject to a $25 cancellation fee to help cover payment processing and administrative costs.
More Than 14 Days Before Arrival
Cancel more than 14 days before your scheduled arrival and receive a refund of all amounts paid, less the $25 cancellation fee.
7–14 Days Before Arrival
If you cancel between 7 and 14 days before arrival, your reservation is no longer eligible for a refund. Instead, you’ll receive a future stay credit equal to the amount you’ve paid, less the $25 cancellation fee.
Future stay credits:
- Must be used within 12 months of the original arrival date.
- Are subject to availability and current pricing.
- May be applied toward a reservation of equal or greater value. Any difference in price is the guest’s responsibility.
Less Than 7 Days Before Arrival
Reservations canceled fewer than 7 days before arrival are non-refundable and are not eligible for a future stay credit.
Rescheduling
Plans change—we understand.
Guests may reschedule their reservation one time at no charge if the request is made more than 14 days before arrival, subject to availability.
Requests to reschedule within 14 days of arrival follow the cancellation policy above.
Early Departures & No-Shows
No refunds or credits will be issued for:
- Late arrivals
- Early departures
- No-shows
Weather
Anasa operates rain or shine, and we believe many memorable outdoor experiences happen in less-than-perfect weather.
If severe weather, mandatory evacuations, government closures, or other conditions make it unsafe or impossible for Anasa to host your stay, we’ll provide your choice of:
- A full refund, or
- A future stay credit, based on your preference.
Rain, cold weather, heat, or ordinary forecast changes are not grounds for cancellation.
Group & Wedding Reservations
Reservations involving multiple accommodations, weddings, private events, or buyouts may be subject to separate payment schedules and cancellation terms, which will be provided during the booking process.
Refund Processing
Approved refunds will be issued to the original payment method used to make the reservation. Once processed by Anasa, refunds typically appear within 5–10 business days, although the timing may vary depending on your financial institution.
Questions
If something unexpected comes up, please reach out. While we can’t guarantee exceptions to this policy, we’ll always do our best to work with you whenever possible.
Policy Updates
Reservations are governed by the Cancellation & Changes Policy in effect at the time the reservation is confirmed. Anasa reserves the right to update this policy for future reservations.